Fix Xbox Sync Error Code 0x838601e7
We suggest you try the following solutions to fix Xbox error code 0x838601e7: Let’s have a look at these solutions in detail.
1] Restart your Xbox console
Sometimes, restarting a device fixes the problem. Therefore, restart your Xbox console and see what happens. If restarting the device fixes the problem, this means that the error was occurring due to a minor glitch that can be avoided. Follow the steps below to restart the Xbox console: After turning it on, check if you receive the same error message again.
2] Check Xbox Live status
One possible cause of the problem is the outage issues with the Xbox server. In such a case, you cannot do anything; you have to wait till Microsoft fixes the server outage problem. This information is available on the Xbox Live status page. The green tick indicates that all the services are running properly and there are no issues with the Xbox server.
3] Clear your locally saved data
Before you proceed we recommend you save all your game progress to the cloud. If you have signed in to your Xbox account, your game progress will be saved automatically to the cloud. Clear locally saved data and see if it helps. The steps to do this are listed below: Clearing the locally saved game data deletes your game progress only from the Xbox console. When you start the game again, your game data will be downloaded from the cloud automatically. Therefore, it is safe to delete your game data locally only if you have saved your progress to the cloud. Read: How to clear Cache in Xbox Series X and Series S
4] Remove and add your Microsoft account to Xbox console followed by Power Cycling
Remove your Microsoft account from Xbox and add it again. See if it helps. What you have to do is, first, remove your Microsoft account from the Xbox console, then Power Cycle the console, and then add your account again to the console. Follow the instructions given below to remove your Microsoft account from the Xbox console: The steps to Power Cycle the console are listed below: If you do not see the green boot-up animation when the console starts, make sure that you have turned it off properly. In this case, you have to repeat the steps again. The following instructions will help you add your Microsoft account to the Xbox console again:
5] Reset Xbox console
If the above methods did not fix the issue, reset your Xbox console. The following steps will help you with that: Read: Fix 0x8007023e Xbox Game Pass Error on Windows PC.
How do I fix my Xbox One sync error?
Syncing the Xbox console to the cloud saves your game progress online. This lets you play your game from where you left the last time on any Xbox console. If any problem occurs while syncing the Xbox console to the cloud, Xbox displays the error messages. We will describe here some common Xbox syncing error messages and their solutions. Let’s see what these Xbox One error messages mean and what their solutions are.
1] We can’t save additional info for…
This error message is associated with cloud storage space. When there is not enough space on the cloud to save your game progress, Xbox One displays this error message. To fix this error, you have to free up some space on the cloud. You can delete the saved data of the games which you do not play.
2] Which one do you want to use?
You will see this message if the locally saved data is different from that saved online. This generally occurs when you play a game offline. In this case, when you go online, Xbox displays this message. Here, you will get two choices, continue your game from where you had left offline or select the online saved (cloud) version.
3] Your other Xbox is taking a long time to sync the cloud
If you are playing the game on a different Xbox console and it is having trouble synchronizing with the cloud, you will get the error message. In this case, you will have the following two options:
4] We couldn’t sync your info with the cloud
This is an internet connectivity error message. You will receive this error when your internet connection is not working fine or is unstable. You can check this by testing your network. The steps for the same are listed below: Contact your ISP to resolve this error, till then you can play your games offline.
5] We couldn’t get your latest saved data
This error occurs due to some issues with Xbox services. You should check the Xbox status page to know if there is any problem with Xbox servers. Read next: Fix Xbox Game error 0xa3e903ed on EA Play app in Windows.
Your Other Xbox is taking a long time to sync to the cloud
Since most of the game progress is synced to the cloud, it must be synced. If you get this error when launching a game, the previous console hasn’t synced or is taking longer than expected. You have two options. The first is to use the Sync last saved data to stop the other console’s upload, and the second is to Keep waiting. The former option may result in a loss of game progress.
